🔁 Changes and cancellations: how to notify us and what happens

✅ Quick answer (the essentials)

• 🔄 If you need to change time, flight or destination, tell us as soon as possible and we’ll handle it if possible.
• 📧 For non-urgent changes, you can reply to the confirmation email.
• 📲 If it’s urgent or you’re already on the move, use WhatsApp or a call (fastest).
• ❌ If you need to cancel, notify us as early as possible.
• 🧠 If you miss your flight or change day, we assess it case by case to find a reasonable solution.

🔗 Full service guide: How Fly Transfer Mallorca works (step by step)

📲 WhatsApp: open WhatsApp
📞 Phone: (+34) 644 11 70 79

🧠 General rule: the earlier you tell us, the easier it is

No weird fine print. Real-life operations are what matter:

• ⏱️ The earlier you notify us, the more room we have to reorganise driver/time/vehicle.
• 📲 That’s why WhatsApp is often the most effective route (and we can coordinate instantly if needed).

If you want the same-day coordination “protocol” (what to send and how to locate each other):
communication on transfer day

🔄 What you can change (and how)

Change pickup time

• ✅ Usually possible if there’s enough notice.
• 📲 If you’re within a few hours of the service, WhatsApp or call is best.

Change flight number

• ✅ Important to tell us if the flight number changes (not just the time).
• 🛰️ With the correct flight number, we can track it and coordinate better.

Change destination / pickup point

• ✅ We can assess it if the change is reasonable.
• 🧩 If it affects distance/zone, it may require replanning.

“If possible” means: it depends on availability, routes and the real schedule that day.

📲 WhatsApp or email? (when to use each)

📧 Reply to the confirmation email

Use it if:

• the change is not urgent (e.g., your flight changes for tomorrow)
• you want everything in writing with all details

📲 WhatsApp (recommended if it’s urgent)

Use it if:

• you’re at the airport / at the hotel and need to coordinate now
• the flight changes the same day
• there’s a last-minute situation

📞 Phone call

Use it if:

• you don’t have internet
• you need it solved in 30 seconds

✅ What information to send (so we can solve it fast)

To avoid back-and-forth, send:

• 🧾 Booking name
• 📅 Service date
• ⏱️ Current time and new time (if applicable)
• ✈️ Flight number (if applicable)
• 📍 Pickup and destination
• 👥 Passengers (if it changes)
• 🧳 Luggage (if it changes)

Copy/paste message:

“Hi, I’m ____. Booking for ____. I want to change ____ (time/flight/destination). Before: ____. Now: ____. Flight: ____. Thanks.”

If the change affects passengers or luggage, these guides help avoid capacity issues:

• passengers and groups (1–4 / 5–7 / multiple vehicles)
• luggage (oversized items, strollers, wheelchairs)

❌ Cancellations: how to do it properly

If you need to cancel:

• ⏱️ Tell us as early as possible.
• 📲 WhatsApp or email (what matters is that we receive it).

The earlier we know, the sooner we can reorganise the day and help other services.

🧠 What if you miss your flight or change day?

This is handled case by case, but the practical rule is:

• ✅ If you notify us in time and it’s reasonable, we try to reschedule.
• 🧩 It depends on availability for the new day and the type of change.

Typical examples:

• ✈️ You miss your flight and it’s moved to tomorrow → tell us and we’ll find the best option.
• 🕒 Your departure time changes → we adjust pickup if possible.

🚫 Common mistakes (and how to avoid them)

• 🕳️ Going silent and notifying late → makes everything harder.
• ✈️ Changing flights without sharing the new flight number.
• 👥 Changing passengers (3→4) without telling us → may not fit for capacity/safety.
• 🧳 Adding oversized luggage last-minute → check first with dimensions.

❓ FAQ (frequently asked questions)

Can I change my pickup time?

Yes — we’ll handle it if possible. Tell us as early as you can.

How do I notify a change?

You can reply to the confirmation email or message us on WhatsApp. If it’s urgent, WhatsApp or call.

What if my flight changes the same day?

WhatsApp us with booking name + flight + new time and we’ll coordinate.

What if I need to cancel?

Notify us as early as possible via WhatsApp or email.

What if I miss my flight?

We assess it case by case to offer a reasonable solution depending on availability.

✅ Final note: if something changes, tell us and we’ll coordinate

Changes and cancellations happen. The key is simple:

• 🔄 tell us early
• 📲 WhatsApp if it’s urgent
• 🧾 send complete details

📲 WhatsApp: open WhatsApp
📞 Phone: (+34) 644 11 70 79