🚖 How your PMI airport transfer in Mallorca works (step by step)

✅ Quick summary (straight to the point)

Fly Transfer Mallorca is a private transfer service (taxi) between Palma Airport (PMI) and your destination in Mallorca (or the other way around).
You book online, receive an email confirmation, the price is fixed (no surprises), and we track your flight to adjust pickup times if there are delays.

👉 Book your transfer now: open booking form
📲 WhatsApp: open WhatsApp
📞 Phone: (+34) 644 11 70 79

🚀 What the service is (exactly)

🚖 Private transfer: the vehicle is only for your group (not shared).
💶 Fixed price: confirmed in your booking/confirmation, no hidden fees.
✈️ Flight tracking: if your flight is delayed or the schedule changes, we adjust the pickup.
🌙 No night/holiday surcharge: same price day or night.
👶 Free child seats on request: you provide ages and we bring them.

📝 How to book (step by step)

🧭 Choose route: Airport → destination, or destination → airport.
📍 Pickup & drop-off: hotel, address, or an agreed meeting point.
📅 Select date & time (and add flight info when applicable).
👥 Passengers: we normally operate with vehicles for 1–4 passengers per transfer.
🚐 Are you 5–7 or need extra space? Contact us first: in Palma there’s limited availability of large vehicles and it depends on supply.
🧳 Useful notes: luggage, foldable stroller, foldable wheelchair, child seats, etc.
✅ Confirmation: you’ll receive an email with service details and contact info.

📌 Tip: add a working phone number. Coordination (especially if anything changes) is key.

📝 How to book your Fly Transfer Mallorca transfer (step by step)

✈️ Pickup at Palma Airport (PMI) — Arrivals

1) If your flight is delayed or the schedule changes

🛰️ We track arrivals and adjust pickup to the updated time.
🧾 If your flight number changes, let us know by replying to your confirmation email or via WhatsApp.

2) Where do I meet the driver?

🪧 The driver will be waiting in the Arrivals hall, at the official Meeting Point, with a sign with your name.
🧱 Helpful reference: Column 5 (very close to the Meeting Point), a convenient spot to wait.
🗺️ Your confirmation will include instructions (and, when available, visual guidance).

3) How long will the driver wait?

⏳ The driver understands that luggage, passport control, and long walks at PMI can delay you.
💶 We do not charge waiting fees if you take longer to come out — the key is to stay in contact.
📲 We recommend WhatsApp for fast coordination (and it helps with translation). If you don’t have it, a call/SMS can work depending on the case.

4) If you can’t find the driver

👀 What to do:
- 🧍‍♂️ Stay at the Meeting Point (or Column 5) and look for the sign with your name.
- 📞 Use the contact details in your confirmation email to call or message.
- 🔁 Avoid moving to another area without telling us — it’s much easier to coordinate.

5) If your bag is delayed (or lost)

🧳 If you’re waiting for luggage, let us know by phone/WhatsApp and stay at the meeting point.
🧩 We handle it through coordination based on the real situation in Arrivals.

🛬📍 Where your driver picks you up at Palma Airport (PMI): Meeting Point step by step

🏨 Pickup at hotel or address (hotel → airport or address → another point)

1) Where do you pick me up?

🛎️ The driver will usually go to the reception and ask for you.
📲 If we arrive and you’re not in sight, we’ll message you: “we’re here 😉”.
🚪 You can wait at reception or outside, whichever is easier.

2) What if I’m late coming down?

⏱️ Same as at the airport: it’s not about “penalties”, it’s about coordinating.
📞 The key is a working phone and staying in touch.

3) How do you set the pickup time to go to the airport?

For returns (hotel → PMI), the most important info is your flight number and departure time.

✈️ You provide your flight number and departure time.
🕒 We suggest a recommended pickup time based on distance and season.
☀️ In summer we usually recommend arriving at PMI with at least 2 hours to spare (often 2–2.5 hours; sometimes more depending on queues/traffic).
🔁 If you need to adjust the time, we’ll discuss it and adapt.

🏨➡️🛬 Hotel pickup to Palma Airport (PMI): what time we pick you up and how it’s calculated

🧳 Luggage (no surcharges, with internal planning)

General policy

💶 No luggage surcharges: the price already includes the service.
🧠 If, based on passengers + luggage, a higher-capacity vehicle is needed, we handle it internally depending on availability.

Practical recommendation (indicative)

🧳 With 1–3 passengers, standard luggage is usually comfortable.
👥 With 4 passengers, please specify luggage clearly so we can assign the right vehicle.
♿ Foldable strollers and wheelchairs: ok if they fit in the trunk (tell us when booking).
🏄 Oversized items (bikes, big boards, rigid cases, etc.): contact us in advance with approx. dimensions.

🧠 Important: people sometimes call a suitcase a “backpack”. If you can, describe your luggage as it is (quantity + size).

🧳 Luggage on your Palma Airport (PMI) transfer: suitcases, strollers, wheelchairs & oversized items

👶 Child seats (free on request)

We provide child seats at no extra cost if you request them when booking.

👶 Maxi-Cosi (infant seat): for newborns.
🧒 Child seat with backrest: for small children (approx. 1 to 3 years, depending on height/weight).
🧍 Booster / booster with backrest: depending on age and height.

✅ What to include in your booking:

👧 Child age(s)
👶 If it’s a newborn, request a Maxi-Cosi
🧩 If you have a preference, tell us (if not, we’ll recommend the best option)

👶 Baby & child seats for your Mallorca transfer (PMI): free, types & how to request

👥 Passengers and groups

👥 Each transfer: usually 1 to 4 passengers per vehicle.
👨‍👩‍👧‍👦 For larger groups:
- 🚕 Make additional bookings for extra vehicles, or
- 🚐 Contact us if you need 5–7 seats (limited availability).

✅ Important: passenger count must match your booking (safety + capacity).
🚫 You can’t book 3 and show up as 4.

👥 Passengers & groups with Fly Transfer Mallorca: 1–4 per vehicle, 5–7 seats & multiple bookings

🔁 Changes and cancellations

🔄 If you need to change details (time, flight, destination), reply to your confirmation email or message us on WhatsApp and we’ll handle it if possible.
❌ If you need to cancel, please let us know as early as possible.
🧠 If you miss your flight or change travel day, we’ll review it case by case to find a reasonable solution.

🔁 Changes & cancellations with Fly Transfer Mallorca: how to notify us and what happens if you miss your flight

💳 Payment and pricing

💶 Pay at the time of service: payment is made in person, directly to the driver.
✅ Fixed price: confirmed in your booking/confirmation, no hidden fees.
💲 Check prices (Fly Transfer Mallorca): view fares

💳 Payments & fares with Fly Transfer Mallorca: pay in person and fixed price (no surprises)

📲 Communication: what you need on transfer day

📧 Keep your confirmation email handy (it contains the key details).
📞 A working phone so we can coordinate.
📲 WhatsApp recommended (especially helpful for international clients and translation).

📲 Communication on transfer day (PMI): confirmation, working phone and WhatsApp

❓ Frequently asked questions (FAQ)

Do I need to install an app?

No. You only need a browser and internet connection to book.

Is the transfer shared?

No. It’s a private transfer for your group only.

Will I lose the transfer if my flight is delayed?

No. We track your flight and adjust pickup.

Where do I wait at PMI?

At the official Meeting Point in Arrivals (helpful reference: Column 5). The driver will hold a sign with your name.

What do I do if I don’t see the sign?

Stay at the Meeting Point (or Column 5) and contact the driver using the details in your confirmation.

How much luggage can I bring?

There are no luggage surcharges. If you’re 4 people or have oversized luggage, tell us when booking so we can assign the right vehicle.

Do you have baby/child seats?

Yes, free on request. Provide ages and we’ll bring the right one.

Is there a night surcharge?

No. Same price day or night.

How do you calculate hotel pickup time to go to the airport?

Using your flight number and departure time. We suggest a recommended time and adjust if needed.

How do I pay?

You pay in person, directly to the driver.

✅ Final checklist before you travel

✈️ Correct flight number (and tell us if it changes)
📞 Working and accessible phone
👥 Correct passenger count (no “one extra”)
🧳 Realistic luggage (if oversized, contact us first)
👶 Child seats requested with ages
🪧 At PMI: go straight to the Meeting Point (or Column 5) and don’t move without notifying us

📩 Ready to book?