🔄 Changes and cancellations for your transfer in Palma (PMI)

Quick answer: Did your flight or hotel change? Write to us via WhatsApp with your booking reference and we will adjust it quickly. If the change is well in advance, you can also use email; and if there is a delay, we monitor it with flight tracking.

There is no need to justify yourself or write a long text here: with 2 pieces of info (booking + new schedule) we resolve it. And the sooner you let us know, the easier it is to rearrange the car and times without drama.

In the world of travel, the only constant is change. A delayed flight, a suitcase that doesn’t appear, or simply a last-minute change of plans. At Fly Transfer Mallorca, we understand this perfectly because we’re at Palma Airport every day.

Our policy is simple: common sense and fast communication. Here we explain how to act so that an unforeseen event doesn’t ruin your transport.

✅ Quick summary: the “Zero Stress” protocol

• If the change is for today: use WhatsApp. It is the fastest way to notify the driver instantly.
• If the change is for tomorrow or later: reply to the confirmation email you received when booking.
• To help you quickly: send us name + date + change (flight/time/destination).

If you are booking for someone else, use the passenger’s name (the one that should appear on the sign in Arrivals).

🔄 What can you modify in your booking?

Almost everything is adjustable if there is enough time and availability.

1) Flight number (the most important)

If the airline changes your flight number, let us know. We use it to monitor your arrival at PMI . If the number is incorrect, we won’t be able to know if your plane is delayed.

2) pickup time

If it is for the return from the hotel to the airport , we can adjust the time if you prefer to arrive earlier or if check-out gets complicated.

3) Passengers, seats, and luggage

If someone else joins or you bring more luggage than planned, let us know to ensure the correct vehicle.
For 5–7 seats and groups: passenger and minivan options .
Special luggage (golf, bikes, strollers): luggage policy .

4) Destination / address

If you change hotels or the final destination is not clear, send us the exact name and, if possible, the address. For fincas or rural locations, add directions.

❌ How to cancel your booking (no runaround)

We know that sometimes trips get cut short. If you need to cancel:

• Notify as soon as possible: it helps us free up the vehicle for another traveler.
• No explanations needed: your name and date are enough.
• Payment on-site (for most bookings): since you don’t pay now, there is usually no waiting for refunds.

If your booking includes a different payment method, it will be indicated in your confirmation. When in doubt, write to us.

🧠 “Panic” case: I missed the plane or the connection

If you miss your connection or your itinerary changes:

1. Write to us via WhatsApp as soon as you know (don’t wait until you get to Mallorca).
2. Send us name + date + new flight + new arrival time.
3. We reschedule the pickup as long as there is space in the fleet, at no cost for the change.

📝 Quick message (copy and paste)

If you are in a hurry, use this format:

Hello Fly Transfer, I have a booking under the name of [Passenger Name] for the day [Date].
The [flight/time/destination] has changed. The new flight is [No.] and arrives at [Time].
Can you confirm it is updated? Thanks.

❓ Frequently Asked Questions

Is there a cost to change the booking?
Normally no. Only if the zone/destination changes (different rate) or if a larger vehicle is needed. More info: payments and rates .

What if my luggage doesn’t come out and I take a long time to get to Arrivals?
No problem. If you see it’s going to take a while (Lost & Found), message us on WhatsApp so the driver knows.

Can I change the destination on the fly?
It depends on the driver’s availability (if they don’t have another immediate service). If possible, we do it; the price may vary according to the new zone.

What if I go out through another door or go to taxis/parking?
Better not: stay at the Arrivals / Meeting Point and write to us. This way we avoid missing each other and wasting time.

Can I change the passenger’s name?
Yes. If the sign should be in another name (someone else is traveling), tell us and we will update it.

🧭 Typical routes where booking ahead is most appreciated

If you are going to these areas, the fixed price and WhatsApp coordination save you surprises, and any changes are managed quickly:

• Transfer to Santa Ponsa
• Transfer to Cala Millor
• Transfer to Can Picafort

✅ Conclusion: fast communication = zero stress

The key to a smooth transfer is communication. We are not a cold app: we are people managing transport on an island we know in detail. When in doubt, write to us.