📲 Communication on transfer day: confirmation and WhatsApp

✅ Quick answer (the essentials)

For a “premium” transfer with zero stress, you only need 3 things:

📧 Keep your confirmation email handy (it contains the key details).
📞 Have a reachable phone (battery + you can answer).
📲 WhatsApp recommended for fast coordination (and translation if needed).

🔗 Full service guide: How Fly Transfer Mallorca works (step by step)

📲 WhatsApp: open WhatsApp
📞 Phone: (+34) 644 11 70 79

📧 1) The confirmation email: your transfer “ticket”

Your confirmation email is the most important thing because it includes:

🧾 Booking details (date/time, route)
✈️ Flight (if applicable)
📍 Pickup point and destination
📞 Contacts to coordinate (phone / WhatsApp)

✅ Tip: star it / mark as important so you can open it in 2 seconds.

If you want to see where these details are entered during booking:
how to book your transfer (step by step)

📞 2) A reachable phone: what prevents 90% of issues

On transfer day, being able to coordinate in real time is what helps most.

Quick checklist:

🔋 Enough battery (or a power bank)
📶 Coverage / mobile data (or airport Wi-Fi)
🔔 Volume and notifications on
📴 Not in airplane mode when you need to coordinate

If your phone isn’t reachable, the driver may be in the correct place… but syncing up becomes harder.

📲 3) WhatsApp: why it’s the easiest option (especially for international travellers)

WhatsApp is ideal because:

⚡ Fast messages (no long calls)
📍 You can send a location pin or a photo if needed
🌍 With international travellers, you can use Google Translate to reply instantly

Perfect message template (copy/paste):

“Hi, I’m ____ (name). I’m now at ____. Flight ____ / Booking for today. I can’t see the sign. Can you tell me the exact spot?”

🛬 If you’re at Palma Airport (PMI) and can’t find the driver

Simple plan (don’t wander around):

👀 Stay at the Meeting Point (useful reference: Column 5).
📲 WhatsApp us with your name + flight number.
📞 If you don’t have internet, call by phone.

Important: avoid walking far away without telling us. If you change spot, do it coordinated.

🔗 Meeting Point step-by-step guide (PMI):
where your driver picks you up at Palma Airport

🏨 If it’s a hotel pickup and you don’t see the driver

The driver usually goes to:

🛎️ reception
🚪 or the main entrance (if that’s what was agreed)

If you don’t see them, send a simple WhatsApp:

“Hi, I’m at reception now. Booking at ____. I’m ____.”

🔗 Full guide for hotel pickup to PMI (recommended pickup time + exact meeting point):
hotel pickup to Palma Airport

🌐 What if I don’t have internet after landing?

Fast options:

🛜 Connect to the airport Wi-Fi
📞 Call by phone (always better than “searching on your own”)

✅ 30-second “before you go” checklist

📧 Confirmation email open or saved
📞 Phone charged and accessible
📲 WhatsApp ready (or alternative: phone call)
🧾 Know your booking name and flight number (if applicable)

❓ FAQ (frequently asked questions)

Is WhatsApp mandatory?

No, but it’s the easiest option. If you don’t use it, we can coordinate by call/SMS.

What information should I have ready?

Booking name, flight (if applicable), time, and pickup/destination.

What if my phone isn’t working?

Coordination becomes harder. If you can, use a second number or tell us in advance.

Can we coordinate in English?

Yes. WhatsApp makes it easy to translate quickly.

✅ Final note: easy coordination = stress-free transfer

If you have your confirmation email and a reachable phone, everything flows.

If something changes on the same day (flight/time/destination), see this:
changes and cancellations